You may direct any inquiries or complaints related to our Privacy Shield compliance to support@connexalabs.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact your country’s Data Protection Authority, which you may find listed here. connexalabs.com commits to cooperate with the panel established by the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.

Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, including encryption mechanisms, password requirements, regular malware scans, and extensive staff training and contractual agreements. The Website is hosted by Amazon Cloud Services, the leader in cloud computing and secure IT infrastructure.

EEA Resident Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. To take any of these actions, contact us at support@connexalabs.com.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. If you need assistance, you may contact us at support@connexalabs.com.

Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. To withdraw consent, contact us at support@connexalabs.com.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choices Regarding Your Personal Information

We will send you notifications and if, and to the extent, you have opted-in to promotional communications, other messages using the contact information (e.g., your email address, your phone number) you provided to us when you signed up for, opted-in to, or requested information from connexalabs.com. You may opt-out of continuing to receive optional messages by following the instructions included in each message, which may be conveyed via email, SMS message, or another channel.

We will send you service-related announcements when we believe it is necessary to do so (e.g., outages, product changes, or network issues). You may opt-out of continuing to receive service-related messages by following the instructions included in each message, which may be conveyed via email, SMS message, or another channel.

Changes to Our Privacy Policy

If we make material changes to how we treat our users’ personal information, we will notify you through an email to the most recent email address that you provided to us, if any. The date the privacy policy was last revised is identified at the top of this page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at support@connexalabs.com.

Last Updated: May 23, 2023